Frequently Asked Questions

Q: What is the credit union Routing Number?

A: Routing/ABA Number: 254074455.  Also review Direct Deposit & Payroll Distribution.

Q: Can I rent a safe deposit box at any location?

A: We only have safe deposit boxes available at our Reeves Branch.

Q: How do I add Bill Pay and E-Statements to my Online Banking?

A: Once you log in to Online Banking via It’sMe247, you select the option from the top menu and complete the enrollment form.

Q: How do I get in touch with the Supervisory Committee?

A: You can email members of the Supervisory Committe at

Q: How do I reset my Online Banking password?

A: If you remember your User Name, enter that and hit “login”. Select “I forgot my password” and proceed to answer the security questions you set up. Can’t remember your answers? If you cannot enter the answers correctly, you will need to contact the credit union. After we verify your identity, we can reset your questions and password for you, then you will need to log in right away and set up new ones.

Q: What kinds of services can I perform at a shared branch?

A:  DGEFCU participates in shared branching. The following services are available to you, depending on the Credit Union Service Center:

  • Deposits
  • Loan Payments
  • Transfers
  • Travelers Cheques
  • Official Checks
  • Withdrawals
  • Cash Advances
  • Balance Inquiries
  • Money Orders
  • ATM Access

Q: What is the credit union’s privacy policy?

A: The credit union takes your privacy very seriously. Read our Privacy Policy.

Q: Are the branch hours the same at each location?

A: Hours vary by location. Please review our schedule before venturing out.

Q: What is the mailing address of the credit union?

A: The credit union accepts mail at:

Reeves Center
2000 14th Street NW
2nd Floor
Washington, DC 20009

Q: How does my company give credit union membership as a benefit?

A: We would be happy to talk to you about becoming a Select Employer Group.  Call us at 877-784-5551 or stop by any convenient branch location for details.